CANCELLATION POLICY

A LEGAL DISCLAIMER

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Cancellation Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific cancellation policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Cancellation Policy.

CANCELLATION POLICY - THE BASICS

Having said that, a Cancellation Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online rental businesses are sometimes required (depending on local laws and regulations) to present their rental booking cancellation policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the service they received.

WHAT TO INCLUDE IN THE CANCELLATION POLICY

Generally speaking, a Cancellation Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.